[{"data":1,"prerenderedAt":1620},["ShallowReactive",2],{"/customers/albie":3,"related-stories":206},{"id":4,"title":5,"body":6,"description":160,"extension":161,"head":162,"meta":163,"navigation":195,"order":158,"path":201,"schemaOrg":162,"seo":202,"sitemap":203,"stem":204,"__hash__":205},"customers/customers/albie.md","How Albie.ai Restructured Their Data and CRM During a Business Pivot with Kinabase",{"type":7,"value":8,"toc":156},"minimark",[9,19,25,33,40,47,50,57,64,67,74,81,84,87,94,101,104,111,115,120,123,126,130,134,137,142,145],[10,11,15],"pull-quote",{"initials":12,"name":13,"role":14},"AL","Founder","Albie.ai",[16,17,18],"p",{},"Kinabase has basically become our operational hub at Albie.ai. We're an AI communications business spanning advisory, training and a SaaS platform, so things move fast and the pipeline shifts regularly. Kinabase keeps it simple: CRM, pipeline tracking, activity, all in one place.",[20,21],"eyebrow",{"color-theme":22,"text":23,"type":24},"blue","Overview","with-bg",[16,26,27,28,32],{},"A strategic business pivot required a ",[29,30,31],"strong",{},"completely new data structure and CRM approach",", while maintaining data accuracy for investor discussions.",[16,34,35,36,39],{},"Kinabase's ",[29,37,38],{},"flexible platform"," allowed Albie.ai to evolve from their original structure into an entirely new one without replacing the underlying system or undergoing a complex migration.",[16,41,42,43,46],{},"Albie.ai almost immediately gained clearer forecasting, stronger pipeline reporting, and greater confidence in investor conversations, providing ",[29,44,45],{},"tangible ROI early"," in the transition.",[20,48],{"color-theme":22,"text":49,"type":24},"About Albie.ai",[16,51,52,53,56],{},"Albie.ai is a ",[29,54,55],{},"strategic AI consultancy"," helping communications and corporate affairs teams to adopt AI confidently, safely and at scale. Founded by former senior leaders from Number 10 Downing Street and the BBC, the company specialises in moving organisations beyond generic AI tools towards structured, high-value implementation that reduces risk and strengthens reputation.",[16,58,59,60,63],{},"Their work spans across strategic advisory, applied training and the development of a ",[29,61,62],{},"purpose-built enterprise AI platform"," launching in 2026. With experience shaped by 25 years in top-tier communications roles and early clients including the United Nations, Diageo, the University of Oxford and Amazon, Albie.ai equips organisations to build future-proof, competitive communication functions.",[20,65],{"color-theme":22,"text":66,"type":24},"The Challenge",[16,68,69,70,73],{},"Albie.ai originally adopted Kinabase to support an earlier version of their product, but a strategic pivot partway through their growth meant the business needed a ",[29,71,72],{},"completely different data structure",". This wasn't simply a matter of tweaking a few fields – the entire operational model was changing.",[16,75,76,77,80],{},"Alongside this shift, they required a reliable CRM that suited how they wanted to manage their new business model. The team needed to avoid ",[29,78,79],{},"complex data migration, custom development or lengthy IT projects"," that would slow their momentum during a critical growth phase.",[16,82,83],{},"Crucially, they also needed to clearly evidence pipeline strength and operational control during investment rounds. Data accuracy and visibility weren't just operational requirements; they were essential for investor confidence.",[20,85],{"color-theme":22,"text":86,"type":24},"The Approach",[16,88,89,90,93],{},"Kinabase offered the ",[29,91,92],{},"flexibility"," Albie.ai needed to evolve from their original structure into an entirely new one without replacing the underlying system. Unlike rigid platforms that would have required starting from scratch, Kinabase allowed them to create new data sections and operational workflows as the business changed.",[16,95,96,97,100],{},"This adaptability meant the team could pivot quickly without purchasing or rebuilding software. The platform provided ",[29,98,99],{},"quick access to live pipeline and activity data",", all available in one place, enabling faster commercial decisions and confident evidence during investor discussions.",[20,102],{"color-theme":22,"text":103,"type":24},"The Solution",[16,105,106,107,110],{},"Today, Kinabase serves as Albie.ai's ",[29,108,109],{},"central operational hub",". The platform manages their CRM, pipeline tracking and activity monitoring – all configured to match their current business model rather than the one they started with.",[112,113],"check-list",{":items":114},"[{\"title\":\"CRM, pipeline tracking and activity monitoring\",\"description\":\"all configured to match the current business model, not the one they started with\"},{\"title\":\"Flexibility to restructure data without migration\",\"description\":\"as a modern AI software company, Albie.ai's needs continue to evolve, and Kinabase evolves with them\"},{\"title\":\"Real-time pipeline visibility\",\"description\":\"everything accessible in one place, providing the clarity needed for confident decision-making\"}]",[10,116,117],{"initials":12,"name":13,"role":14},[16,118,119],{},"Ease of use and how responsive the team is. They're fast to help, open to feedback and happy to jump on a call to make sure we're getting value. I also like how easily we can pull data out of Kinabase into dashboards and other tools for forecasting, finance and pipeline planning. Honestly, they're a local Cambridge business backing SMEs, which adds an extra layer of trust.",[20,121],{"color-theme":22,"text":122,"type":24},"The Impact",[16,124,125],{},"Since implementing Kinabase, Albie.ai has seen tangible improvements across their operations:",[127,128],"feature-grid",{":items":129},"[{\"title\":\"Immediate ROI\",\"description\":\"Albie.ai almost immediately gained clearer forecasting, stronger pipeline reporting, and greater confidence in investor conversations, providing tangible ROI early in the transition.\"},{\"title\":\"Seamless pivot\",\"description\":\"the team successfully pivoted their business model without the disruption of adopting a new platform, giving them the agility to evolve at speed.\"},{\"title\":\"Streamlined operations\",\"description\":\"internal operations have been streamlined and optimised for the needs of a modern AI software company.\"},{\"title\":\"Continuous improvement\",\"description\":\"the business has not locked into rigid processes. Kinabase enables continuous refinement, encouraging experimentation and ongoing improvement.\"}]",[131,132],"impact-grid",{":items":133},"[{\"value\":\"Immediate ROI\",\"label\":\"Faster confidence\"},{\"value\":\"Zero disruption\",\"label\":\"Seamless pivot\"},{\"value\":\"One hub\",\"label\":\"Full visibility\"}]",[16,135,136],{},"When we asked if they would recommend Kinabase, the answer was clear:",[10,138,139],{"initials":12,"name":13,"role":14},[16,140,141],{},"Kinabase has been brilliant for us. It's straightforward to use and gives us one place to capture sales and product data without the usual CRM baggage. A lot of tools in this category overcomplicate things and overpromise; Kinabase strikes the right balance. As a startup with big ambitions, it's helped us streamline our pipeline quickly, and it's flexible enough to adapt as we grow.",[16,143,144],{},"We're proud to support Albie.ai as they continue to help organisations adopt AI confidently and at scale.",[16,146,147,148,155],{},"Support Albie.ai’s work by visiting their ",[149,150,154],"a",{"href":151,"rel":152},"https://www.albie.ai/",[153],"nofollow","website",".",{"title":157,"searchDepth":158,"depth":158,"links":159},"",2,[],"Albie.ai, a strategic consultancy founded by former leaders from Number 10 Downing Street and the BBC, used Kinabase's flexible platform to completely restructure their data and CRM during a major business pivot – without disruption or complex migration.","md",null,{"companyName":14,"industry":164,"companySize":165,"location":166,"logo":167,"logoWidth":168,"featureImg":169,"modules":170,"challenge":175,"solution":176,"metrics":177,"testimonial":193,"headlineResult":194,"useNewTemplate":195,"readingTime":196},"Business Consulting and Services","5-10 employees","UK","/customers/albie-logo.png",80,"/customers/albie-hero.jpg",[171,172,173,174],"CRM","Pipeline Tracking","Activity Monitoring","Workflow Automation","A strategic business pivot required a completely new data structure and CRM approach, while maintaining data accuracy for investor discussions.","Kinabase's flexible platform allowed Albie.ai to evolve from their original structure into an entirely new one without replacing the underlying system or undergoing a complex migration.",[178,183,188],{"value":179,"label":180,"description":181,"icon":182},"Fast ROI","Faster confidence","Clearer forecasting and investor confidence from the start","fas 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read",3.075,184500,615,"/customers/albie",{"title":5,"description":160},{"loc":201},"customers/albie","8i_s8bw5Ix8Cy3u5GFgItn_bx-2tlTz5hOf2mMRssbM",[207,305,470,650,851,1024,1227,1428],{"id":4,"title":5,"body":208,"description":160,"extension":161,"head":162,"meta":295,"navigation":195,"order":158,"path":201,"schemaOrg":162,"seo":303,"sitemap":304,"stem":204,"__hash__":205},{"type":7,"value":209,"toc":293},[210,214,216,220,224,228,230,234,238,240,244,248,250,252,256,260,262,266,268,272,274,276,278,280,282,286,288],[10,211,212],{"initials":12,"name":13,"role":14},[16,213,18],{},[20,215],{"color-theme":22,"text":23,"type":24},[16,217,27,218,32],{},[29,219,31],{},[16,221,35,222,39],{},[29,223,38],{},[16,225,42,226,46],{},[29,227,45],{},[20,229],{"color-theme":22,"text":49,"type":24},[16,231,52,232,56],{},[29,233,55],{},[16,235,59,236,63],{},[29,237,62],{},[20,239],{"color-theme":22,"text":66,"type":24},[16,241,69,242,73],{},[29,243,72],{},[16,245,76,246,80],{},[29,247,79],{},[16,249,83],{},[20,251],{"color-theme":22,"text":86,"type":24},[16,253,89,254,93],{},[29,255,92],{},[16,257,96,258,100],{},[29,259,99],{},[20,261],{"color-theme":22,"text":103,"type":24},[16,263,106,264,110],{},[29,265,109],{},[112,267],{":items":114},[10,269,270],{"initials":12,"name":13,"role":14},[16,271,119],{},[20,273],{"color-theme":22,"text":122,"type":24},[16,275,125],{},[127,277],{":items":129},[131,279],{":items":133},[16,281,136],{},[10,283,284],{"initials":12,"name":13,"role":14},[16,285,141],{},[16,287,144],{},[16,289,147,290,155],{},[149,291,154],{"href":151,"rel":292},[153],{"title":157,"searchDepth":158,"depth":158,"links":294},[],{"companyName":14,"industry":164,"companySize":165,"location":166,"logo":167,"logoWidth":168,"featureImg":169,"modules":296,"challenge":175,"solution":176,"metrics":297,"testimonial":301,"headlineResult":194,"useNewTemplate":195,"readingTime":302},[171,172,173,174],[298,299,300],{"value":179,"label":180,"description":181,"icon":182},{"value":184,"label":185,"description":186,"icon":187},{"value":189,"label":190,"description":191,"icon":192},{"quote":18,"author":13,"company":14},{"text":197,"minutes":198,"time":199,"words":200},{"title":5,"description":160},{"loc":201},{"id":306,"title":307,"body":308,"description":429,"extension":161,"head":162,"meta":430,"navigation":195,"order":464,"path":465,"schemaOrg":162,"seo":466,"sitemap":467,"stem":468,"__hash__":469},"customers/customers/cambridge-support.md","How Cambridge Support Optimised Their IT Services and Lowered Costs with Kinabase",{"type":7,"value":309,"toc":427},[310,318,320,323,330,333,340,343,345,348,354,356,359,364,370,372,379,384,391,393,396,399,402,405,408,413,420],[10,311,315],{"initials":312,"name":313,"role":314},"CS","IT Director","Cambridge Support",[16,316,317],{},"Kinabase has made us more efficient and improved our control over our fast-growing business.",[20,319],{"color-theme":22,"text":23,"type":24},[16,321,322],{},"Cambridge Support's bespoke legacy system had become expensive to maintain and too rigid to keep pace with the company's rapid growth.",[16,324,325,326,329],{},"They consolidated multiple disconnected tools into Kinabase's ",[29,327,328],{},"highly configurable platform",", unifying data and workflows across every department.",[20,331],{"color-theme":22,"text":332,"type":24},"About Cambridge Support",[16,334,335,336,339],{},"Cambridge Support is a ",[29,337,338],{},"renowned IT services provider"," based in Cambridge, UK. Known for their award-winning service and decades of expertise, they cater to businesses and charities with a wide range of IT solutions, including managed IT support, cloud services, consultancy, and network security.",[16,341,342],{},"Their client base ranges from local enterprises to multinational organisations, underlining their versatility and reliability in the IT sector.",[20,344],{"color-theme":22,"text":66,"type":24},[16,346,347],{},"Cambridge Support had been using a custom-developed software system for years, but as the company expanded, the costs of maintaining and enhancing it became significant. They needed a new system that could grow, change, and adapt alongside their rapid development, without the high costs of another custom-built solution.",[16,349,350,351],{},"Simply put, Cambridge Support sought a ",[29,352,353],{},"\"secure, flexible fit to our business rather than the other way round.\"",[20,355],{"color-theme":22,"text":86,"type":24},[16,357,358],{},"Cambridge Support's exhaustive evaluation of management software led them to Kinabase, which ticked all the boxes on their requirements checklist. They were particularly drawn to Kinabase's flexibility and cost-effectiveness.",[10,360,361],{"initials":312,"name":313,"role":314},[16,362,363],{},"Kinabase was the closest fit for our needs. It offered us an exceptionally flexible solution that could be configured to perfectly fit our needs without the high cost of a custom solution. Although price was not the driving factor for us, it was a factor, and Kinabase pricing was well within our budget.",[16,365,35,366,369],{},[29,367,368],{},"AI-enhanced capabilities",", such as the ability to quickly build data collections, stood out. These features eliminated their reliance on fragmented data management, where records had to be duplicated from isolated spreadsheets into larger systems. With Kinabase, every department could centralise its operations in one cohesive platform.",[20,371],{"color-theme":22,"text":103,"type":24},[16,373,374,375,378],{},"Implementing Kinabase allowed Cambridge Support to consolidate various independent systems into a ",[29,376,377],{},"single, integrated solution",". This transition streamlined data flow, simplified compliance tasks, and bolstered team collaboration. Customisable workflows, detailed activity logs, and granular permission settings proved invaluable for efficient data oversight.",[10,380,381],{"initials":312,"name":313,"role":314},[16,382,383],{},"Even our internal maintenance team has their own dedicated collection in Kinabase. Staff can log simple maintenance requests directly into the system, ensuring all jobs are recorded, tracked, and easily retrievable for future reference.",[16,385,386,387,390],{},"The transition reduced dependency on multiple software subscriptions, ",[29,388,389],{},"saving time and reducing costs",". Employees found it simpler to monitor project progress and access pertinent data, enhancing overall productivity.",[20,392],{"color-theme":22,"text":122,"type":24},[16,394,395],{},"Cambridge Support experienced marked improvements in operational efficiency and data control after adopting Kinabase.",[16,397,398],{},"By integrating various functionalities under one platform, they were able to:",[112,400],{":items":401},"[{\"title\":\"Save on costs\",\"description\":\"associated with maintaining separate systems\"},{\"title\":\"Enhance team productivity\",\"description\":\"with streamlined workflows\"},{\"title\":\"Maintain compliance\",\"description\":\"with comprehensive, traceable records\"}]",[131,403],{":items":404},"[{\"value\":\"Lower spend\",\"label\":\"Cost reduction\"},{\"value\":\"One platform\",\"label\":\"Systems consolidated\"},{\"value\":\"Faster workflows\",\"label\":\"Efficiency uplift\"}]",[16,406,407],{},"The team at Cambridge Support enthusiastically endorsed Kinabase, advising others to give it a trial period.",[10,409,410],{"initials":312,"name":313,"role":314},[16,411,412],{},"Yes, try it! Evaluate and use Kinabase for three months, and you will not switch back to your previous system. Someone can offer you the best product, but without customer service when you need it, it will be a waste of time. The Kinabase team care about our vision and went out of their way to help us.",[16,414,415,416,419],{},"Kinabase's commitment to empowering clients and ",[29,417,418],{},"fostering a collaborative partnership"," was a key factor in Cambridge Support's continued confidence in the platform.",[16,421,422,423,155],{},"We're proud to support Cambridge Support in their journey and excited to see how they utilise Kinabase as they grow. For any IT support or security needs, please check out Cambridge Support over on their ",[149,424,154],{"href":425,"rel":426},"https://www.cambridgesupport.com/",[153],{"title":157,"searchDepth":158,"depth":158,"links":428},[],"As Cambridge Support's business grew, they needed management software that could grow with them. Tired of paying high costs for custom solutions that didn't fit their needs, they searched for a configurable product that aligned with their unique specifications - and found Kinabase.",{"companyName":314,"industry":431,"companySize":432,"location":433,"logo":434,"featureImg":435,"modules":436,"challenge":322,"solution":440,"metrics":441,"testimonial":457,"headlineResult":458,"useNewTemplate":195,"readingTime":459},"IT Services","20-50 employees","Cambridge, UK","/customers/cambridge-support-logo.png","/customers/cambridge-support-hero.jpg",[437,438,439,171],"IT Support","Maintenance Requests","Task Management","They consolidated multiple disconnected tools into Kinabase's highly configurable platform, unifying data and workflows across every department.",[442,447,452],{"value":443,"label":444,"description":445,"icon":446},"Lower spend","Cost reduction","Savings on licences and maintenance","fas fa-pound-sign",{"value":448,"label":449,"description":450,"icon":451},"One platform","Systems consolidated","All tools unified in Kinabase","fas fa-laptop",{"value":453,"label":454,"description":455,"icon":456},"Faster workflows","Efficiency uplift","Quicker tasks and approvals","fas fa-list-check",{"quote":317,"author":313,"company":314},"Consolidated multiple spreadsheets into one platform, with substantial time and cost savings",{"text":460,"minutes":461,"time":462,"words":463},"3 min read",2.765,165900,553,3,"/customers/cambridge-support",{"title":307,"description":429},{"loc":465},"customers/cambridge-support","l9KDtMocw3qQKIn9g8sVaHu-So5JMJUUkJ4nGPdR8qk",{"id":471,"title":472,"body":473,"description":612,"extension":161,"head":162,"meta":613,"navigation":195,"order":644,"path":645,"schemaOrg":162,"seo":646,"sitemap":647,"stem":648,"__hash__":649},"customers/customers/dardan.md","How a 400-Person Security Firm Streamlined its Finance Operations with Kinabase",{"type":7,"value":474,"toc":610},[475,483,485,488,495,502,505,512,515,522,524,527,533,540,542,549,555,558,560,567,570,575,577,580,583,586,597,602],[10,476,480],{"initials":477,"name":478,"role":479},"DS","Financial Director","Dardan Security",[16,481,482],{},"It just works - and the support to set up the system, was second to none. They are just great people to work with.",[20,484],{"color-theme":22,"text":23,"type":24},[16,486,487],{},"Dardan's 400-strong workforce still relied on a SharePoint expense tool that needed constant manual tweaks, draining time and risking errors as the company grew.",[16,489,490,491,494],{},"Switching to Kinabase's ",[29,492,493],{},"configurable expense-management workflow"," let every employee submit, approve and track claims in one robust, future-proof platform.",[16,496,497,498,501],{},"By replacing time-consuming processes with Kinabase's adaptable platform, Dardan's finance department now saves the equivalent of a ",[29,499,500],{},"full workday every month"," — while enjoying a more consistent, secure, and future-proof way of handling expense claims.",[20,503],{"color-theme":22,"text":504,"type":24},"About Dardan Security",[16,506,507,508,511],{},"Dardan Security is a leading, forward-thinking UK-based security services provider, with over ",[29,509,510],{},"400 employees"," working across multiple locations.",[16,513,514],{},"Like many companies of this size, processing monthly expenses — from mileage to credit card transactions — was a constant administrative burden. Their legacy SharePoint setup was clunky and demanded continual manual tweaks.",[16,516,517,518,521],{},"Seeking a ",[29,519,520],{},"sleek, modern, and more scalable solution",", Dardan turned to Kinabase for expense management.",[20,523],{"color-theme":22,"text":66,"type":24},[16,525,526],{},"SharePoint demanded frequent manual workarounds to keep expense data current. For a 400-plus workforce, even minor inefficiencies meant hours of lost productivity and introduced higher risks of inaccuracies and oversight.",[16,528,529,532],{},[29,530,531],{},"Robust, user-friendly"," expense processing was non-negotiable. Managers especially needed a straightforward approval workflow that wouldn't consume their time with follow-ups. Ensuring full visibility and uniformity across hundreds of monthly transactions was a top priority.",[16,534,535,536,539],{},"Through Kinabase, Dardan saw a chance to modernise. Kinabase provides a ",[29,537,538],{},"customisable system that evolves with growing businesses"," - balancing standardised processes with easy, ongoing updates. This ensures the platform stays secure and aligned with dynamic organisational needs.",[20,541],{"color-theme":22,"text":86,"type":24},[16,543,544,545,548],{},"Unlike rigid, one-size-fits-all systems, Kinabase ",[29,546,547],{},"adapts to established workflows",". Dardan's finance processes were preserved where beneficial, while inefficiencies were cut out.",[16,550,35,551,554],{},[29,552,553],{},"configurable workflows"," guide each expense submission from employee to manager, then finance. This seamless chain of accountability has reduced confusion and sped up payment times.",[16,556,557],{},"With over 400 staff, Dardan needed a platform everyone could use for submitting expenses.",[20,559],{"color-theme":22,"text":103,"type":24},[16,561,562,563,566],{},"By unifying data entry and approvals under Kinabase, Dardan now benefits from an ",[29,564,565],{},"all-in-one, standardised system"," that replaces time-demanding manual tasks.",[112,568],{":items":569},"[{\"title\":\"Simpler administration\",\"description\":\"tasks like adding new users or adjusting workflows require little IT intervention, reducing operational overhead and empowering the finance team to adapt quickly as priorities shift\"},{\"title\":\"Outstanding support\",\"description\":\"from launch to ongoing enhancements, Kinabase delivers responsive, personalised customer service. Dardan highlights the strong partnership ethos of Cambridge Kinetics, who develop Kinabase\"},{\"title\":\"Finance oversight\",\"description\":\"the finance team has full visibility across all submissions without chasing missing forms\"},{\"title\":\"Practical, forward-looking advice\",\"description\":\"Dardan underscores that modern software should elevate, not simply replicate, legacy processes. With Kinabase's adaptability, teams can refine and future-proof how they work\"}]",[10,571,572],{"initials":477,"name":478,"role":479},[16,573,574],{},"Kinabase has forced all employees to make claims in the same way - this in turn makes the totality of expenses easier to manage.",[20,576],{"color-theme":22,"text":122,"type":24},[16,578,579],{},"As a result of implementing Kinabase, Dardan was able to achieve:",[127,581],{":items":582},"[{\"title\":\"Time savings\",\"description\":\"automation and clear workflows spare the finance team from chasing missing forms or fixing data errors. Resources once spent on repetitive tasks are now channelled into higher-value initiatives\"},{\"title\":\"Reliability and stability\",\"description\":\"Kinabase's stability and intuitive design let employees and managers focus on security operations, rather than battling IT snags. Inaccuracies have fallen, and rework is minimal\"},{\"title\":\"Standardised processes\",\"description\":\"a uniform format for all expense claims reduces guesswork and encourages better compliance. This not only saves time, but heightens internal control and confidence in data quality\"},{\"title\":\"Scalability for ongoing growth\",\"description\":\"Kinabase's architecture can accommodate Dardan's expanding workforce without compromising user experience. New hires can be onboarded swiftly, with minimal training or support required\"}]",[131,584],{":items":585},"[{\"value\":\"1 day / month\",\"label\":\"Time saved\"},{\"value\":\"400+\",\"label\":\"Employees covered\"},{\"value\":\"100%\",\"label\":\"Standardised workflow\"}]",[16,587,588,589,592,593,596],{},"Dardan Security's journey with Kinabase demonstrates how a sleek, cutting-edge platform can ",[29,590,591],{},"simplify extensive finance operations"," and free teams to focus on their core business. By centralising expense claims, they've ",[29,594,595],{},"saved time, improved consistency",", and created room for more strategic goals.",[10,598,599],{"initials":477,"name":478,"role":479},[16,600,601],{},"Kinabase is a capable system - and can be rolled out to many employees and is easy to administer.",[16,603,604,605,609],{},"We're proud to support ",[149,606,479],{"href":607,"rel":608},"https://www.dardansecurity.co.uk/",[153]," in streamlining their finance operations and freeing their team to focus on their core business.",{"title":157,"searchDepth":158,"depth":158,"links":611},[],"Dardan Security's journey to enhance their finance operations through Kinabase.",{"companyName":479,"industry":614,"companySize":615,"location":166,"logo":616,"featureImg":617,"modules":618,"challenge":487,"solution":621,"metrics":622,"testimonial":637,"headlineResult":639,"useNewTemplate":195,"readingTime":640},"Security","400+ employees","/customers/dardan-logo.jpg","/customers/dardan-hero.jpg",[619,620,439],"Finance","Expenses","Switching to Kinabase's configurable expense-management workflow let every employee submit, approve and track claims in one robust, future-proof platform.",[623,628,633],{"value":624,"label":625,"description":626,"icon":627},"1 day / month","Time saved","Finance team's monthly admin workload eliminated","fas fa-calendar-days",{"value":629,"label":630,"description":631,"icon":632},"400+","Employees covered","Staff now submitting expenses in a single system","fas fa-users",{"value":634,"label":635,"description":636,"icon":456},"100%","Standardised workflow","All claims follow one consistent, compliant process",{"quote":638,"author":478,"company":479},"It just works - and the support to set up the system, was second to none.","A full workday saved every month in the finance department",{"text":460,"minutes":641,"time":642,"words":643},2.25,135000,450,4,"/customers/dardan",{"title":472,"description":612},{"loc":645},"customers/dardan","Muk49hGkScEqxo_zBw_uoLuJPZYQU_vJk22VBz4RsYw",{"id":651,"title":652,"body":653,"description":813,"extension":161,"head":162,"meta":814,"navigation":195,"order":845,"path":846,"schemaOrg":162,"seo":847,"sitemap":848,"stem":849,"__hash__":850},"customers/customers/first-ascent-group.md","How First Ascent Group Unified Operations and Drove Leadership Excellence with Kinabase",{"type":7,"value":654,"toc":811},[655,663,665,672,679,682,693,700,702,705,708,713,716,723,725,731,738,740,755,760,770,773,775,781,784,787,790,795,802],[10,656,660],{"initials":657,"name":658,"role":659},"KS","Kylie Seaman","Business Development Manager, First Ascent Group",[16,661,662],{},"Using Kinabase ensures we're not dropping the multiple balls we're juggling.",[20,664],{"color-theme":22,"text":23,"type":24},[16,666,667,668,671],{},"Handling ",[29,669,670],{},"dozens of bespoke leadership programmes"," without a central hub was draining time and risking dropped details across teams and clients.",[16,673,674,675,678],{},"First Ascent Group rolled every workflow - programme delivery, finance, marketing and more - into Kinabase, using ",[29,676,677],{},"automations and reporting"," to streamline tasks and keep data in one place.",[20,680],{"color-theme":22,"text":681,"type":24},"About First Ascent Group",[16,683,684,685,688,689,692],{},"Based in Cambridge, First Ascent Group is a ",[29,686,687],{},"science-led consultancy group"," offering bespoke-designed solutions that ",[29,690,691],{},"tackle individual, team, and organisational challenges",". With their unique focus on contemporary brain science, psychology, and social analytics, First Ascent Group are a pioneering force for credible research driving leadership change.",[16,694,695,696,699],{},"First Ascent Group bring a fresh perspective to leadership training; there's a real emphasis on ",[29,697,698],{},"bridging the gap between contemporary learning and lasting organisational change",". Programs - designed to deliver measurable outcomes - are curated through a rigorous process of analysis, design, and effective delivery.",[20,701],{"color-theme":22,"text":66,"type":24},[16,703,704],{},"For a company whose mission is to help others operate at their best, First Ascent Group knew they needed the same for their own processes.",[16,706,707],{},"Balancing the ongoing curation and delivery of bespoke programs also meant delegating multiple tasks, communicating with clients, and maintaining a rigorous attention to detail across the team.",[10,709,710],{"initials":657,"name":658,"role":659},[16,711,712],{},"Managing the fine details to ensure effective outcomes and client satisfaction is our biggest challenge.",[16,714,715],{},"And without a centralised system to bring cohesion to their operations, the strain was beginning to show.",[16,717,718,719,722],{},"First Ascent Group needed a solution that would ",[29,720,721],{},"centralise and streamline their operations",", capable of handling a constant flow of collaboration, development, and delivery. We wanted to empower the team to focus on what mattered most to them: empowering their clients.",[20,724],{"color-theme":22,"text":86,"type":24},[16,726,727,728,155],{},"First Ascent Group's partnership with our parent company, Cambridge Kinetics, began back in 2017 with the implementation of a bespoke CRM. This was the first step taken by the company towards digitising their systems, and quickly became referred to as an ",[29,729,730],{},"\"operational bible\"",[16,732,733,734,737],{},"When Kinabase launched, First Ascent Group recognised an opportunity to take things further. We've designed Kinabase with digital evolution in mind, and First Ascent Group testified that its ",[29,735,736],{},"flexibility, intuitiveness, and powerful features"," have allowed them to curate a system that suits them.",[20,739],{"color-theme":22,"text":103,"type":24},[16,741,742,743,746,747,750,751,754],{},"Of all the features Kinabase offers, First Ascent Group have found ",[29,744,745],{},"automations"," to be the most transformative for their operations, ",[29,748,749],{},"streamlining their planning processes"," and ",[29,752,753],{},"freeing up valuable time"," across the organisation.",[10,756,757],{"initials":657,"name":658,"role":659},[16,758,759],{},"Automation has been a huge benefit. It has saved time across the team and streamlined processes.",[16,761,762,765,766,769],{},[29,763,764],{},"Reporting features"," have also brought clarity into their operations, allowing them to continue making ",[29,767,768],{},"data-driven decisions",", with even more confidence. \"Efficiency and productivity have not only been maintained but improved,\" Kylie noted.",[16,771,772],{},"The platform has also made it straightforward to onboard new staff, with Kylie noting that \"upskilling new team members has been straightforward.\"",[20,774],{"color-theme":22,"text":122,"type":24},[16,776,777,778,155],{},"Today, the Kinabase platform is used across every aspect of First Ascent Group, from programme delivery and task management to marketing, invoicing, and KPI tracking. Our platform brings together each process and piece of data into a ",[29,779,780],{},"singular, cohesive system",[16,782,783],{},"Every department relies on Kinabase - Operations, Project Management, Marketing, Finance, and Business Development - providing better cohesiveness across the organisation.",[131,785],{":items":786},"[{\"value\":\"Hours saved\",\"label\":\"Productivity boost\"},{\"value\":\"5\",\"label\":\"Departments unified\"},{\"value\":\"100%\",\"label\":\"Centralised visibility\"}]",[16,788,789],{},"When we asked if they would recommend Kinabase, First Ascent Group didn’t hesitate:",[10,791,792],{"initials":657,"name":658,"role":659},[16,793,794],{},"Absolutely. My recommendation would be twofold - the technology itself and the partnership approach of the team behind it. I can't compliment the team enough. They are problem solvers who keep their clients' requirements at the forefront of everything they do.",[16,796,797,798,801],{},"We're proud to have built such a ",[29,799,800],{},"collaborative relationship"," with this unique organisation - one that goes beyond delivering software, and provides empowering solutions that solve genuine business needs.",[16,803,804,805,810],{},"As ",[149,806,809],{"href":807,"rel":808},"https://www.firstascentgroup.com/",[153],"First Ascent Group"," looks to the future, we’re delighted they feel they’re in safe hands with Kinabase, and we’re equally proud to support their growth and success as part of their journey.",{"title":157,"searchDepth":158,"depth":158,"links":812},[],"Read how First Ascent Group are using Kinabase to manage their growing portfolio of bespoke people development programs to make waves in contemporary, science-led leadership.",{"companyName":809,"industry":815,"companySize":816,"location":433,"logo":817,"featureImg":818,"modules":819,"challenge":821,"solution":822,"metrics":823,"testimonial":838,"headlineResult":840,"useNewTemplate":195,"readingTime":841},"Consulting","10-20 employees","/customers/first-ascent-logo.jpg","/customers/first-ascent-hero.jpg",[171,820,439,619],"Project Management","Handling dozens of bespoke leadership programmes without a central hub was draining time and risking dropped details across teams and clients.","First Ascent Group rolled every workflow—programme delivery, finance, marketing and more—into Kinabase, using automations and reporting to streamline tasks and keep data in one place.",[824,829,834],{"value":825,"label":826,"description":827,"icon":828},"Hours saved","Productivity boost","Automations free the team for higher-value work","fas fa-clock",{"value":830,"label":831,"description":832,"icon":833},"5","Departments unified","Operations, PM, Marketing, Finance & BD on one platform","fas fa-merge",{"value":634,"label":835,"description":836,"icon":837},"Centralised visibility","All programme data tracked in a single source of truth","fas fa-arrows-to-circle",{"quote":662,"author":658,"title":839,"company":809},"Business Development Manager","Major increase in team productivity through automation and centralisation",{"text":197,"minutes":842,"time":843,"words":844},3.105,186300,621,5,"/customers/first-ascent-group",{"title":652,"description":813},{"loc":846},"customers/first-ascent-group","4m_Dbt82fuA0uQdzgJ2-UQr9NvetpTYwJ2KGQJ873wQ",{"id":852,"title":853,"body":854,"description":987,"extension":161,"head":162,"meta":988,"navigation":195,"order":1018,"path":1019,"schemaOrg":162,"seo":1020,"sitemap":1021,"stem":1022,"__hash__":1023},"customers/customers/home-start-cambridgeshire.md","How Kinabase Transformed Home-Start Cambridgeshire's Operations",{"type":7,"value":855,"toc":985},[856,864,866,869,876,883,886,893,896,898,905,908,910,916,921,935,937,944,949,952,954,957,960,963,973,978],[10,857,861],{"initials":858,"name":859,"role":860},"JJ","Jonathan Jelley MBE JP","Chair, Home-Start Cambridgeshire",[16,862,863],{},"Kinabase has become the trusted operational engine of our charity, making us more efficient and ensuring compliance with regulatory requirements as well as saving money.",[20,865],{"color-theme":22,"text":23,"type":24},[16,867,868],{},"Home-Start Cambridgeshire's operations were still run on paper and spreadsheets; earlier CRM projects had failed, so staff were stuck with error-prone, labour-intensive admin that slowed service to families.",[16,870,871,872,875],{},"Kinabase replaced every manual log and sheet with a configurable, charity-specific platform, giving the team a secure ",[29,873,874],{},"operational engine"," that automates data capture, reporting and compliance.",[16,877,878,879,882],{},"Fully transformed from paper-based to digital operations, the charity saved ",[29,880,881],{},"one full staff position"," and freed its team to focus on supporting young families.",[20,884],{"color-theme":22,"text":885,"type":24},"About Home-Start Cambridgeshire",[16,887,888,889,892],{},"Home-Start Cambridgeshire is a UK-based charity dedicated to ",[29,890,891],{},"empowering families with children under five years old",". They focus on building resilience and well-being through tailored support, offering weekly volunteer visits to assist with challenges such as parental mental health, isolation, postnatal illness, and bereavement.",[16,894,895],{},"Their goal is to strengthen parent-child relationships, reduce isolation, and foster meaningful community connections.",[20,897],{"color-theme":22,"text":66,"type":24},[16,899,900,901,904],{},"Home-Start Cambridgeshire faced significant operational ",[29,902,903],{},"challenges with a paper-reliant system"," that was inefficient and resource-intensive. According to Jonathan Jelley, “the entire workflow of the charity was essentially on paper, with all the inefficiency and overhead that has.”",[16,906,907],{},"Previous attempts to digitise their processes had failed, creating anxiety over adopting a new system.",[20,909],{"color-theme":22,"text":86,"type":24},[16,911,912,913,155],{},"When Home-Start Cambridgeshire began searching for solutions, their experience with Kinabase stood out immediately. Unlike other providers who failed to respond, Kinabase's team ",[29,914,915],{},"engaged promptly and empathetically",[10,917,918],{"initials":858,"name":859,"role":860},[16,919,920],{},"The initial engagement with Jason and the team was so encouraging. We never for a moment thought they were thinking about themselves but were solely focused on understanding our needs.",[16,922,923,924,927,928,931,932,934],{},"The key differentiators were Kinabase's ",[29,925,926],{},"intuitive interface"," and the ability to ",[29,929,930],{},"customise the system"," to match Home-Start's unique workflows and language. This ",[29,933,92],{}," ensured that staff felt confident about the transition.",[20,936],{"color-theme":22,"text":103,"type":24},[16,938,939,940,943],{},"Kinabase quickly became central to Home-Start Cambridgeshire's operations. The charity replaced its reliance on paper and spreadsheets with a ",[29,941,942],{},"comprehensive digital system"," that streamlined data management, enhanced regulatory compliance, and saved valuable resources.",[10,945,946],{"initials":858,"name":859,"role":860},[16,947,948],{},"We spend less time on administration because the process of inputting and managing our data is now so efficient. It is quickly moving from being our CRM system to an ERM system, allowing us to grow and help more families.",[16,950,951],{},"Beyond their initial CRM needs, Home-Start plans to leverage Kinabase for other functions, such as fundraising and event management, further expanding its impact.",[20,953],{"color-theme":22,"text":122,"type":24},[16,955,956],{},"The adoption of Kinabase delivered immediate benefits:",[112,958],{":items":959},"[{\"title\":\"Increased productivity\",\"description\":\"staff spend less time on data entry and administration\"},{\"title\":\"Cost savings\",\"description\":\"the charity avoided filling a vacancy for database support, saving significant funds\"},{\"title\":\"Operational flexibility\",\"description\":\"processes became more streamlined, enabling faster, more effective service delivery\"}]",[131,961],{":items":962},"[{\"value\":\"1 FTE\",\"label\":\"Cost saving\"},{\"value\":\"Paper-free\",\"label\":\"Process overhaul\"},{\"value\":\"Quicker service\",\"label\":\"Productivity boost\"}]",[16,964,965,966,750,969,972],{},"Kinabase's partnership with Home-Start Cambridgeshire demonstrates how a well-implemented software solution can go beyond solving immediate problems to empower an organisation's mission. The ",[29,967,968],{},"strong alignment in values",[29,970,971],{},"unwavering support"," from the Kinabase team have laid a foundation for future growth and success.",[10,974,975],{"initials":858,"name":859,"role":860},[16,976,977],{},"We would without any reservation whatsoever recommend Kinabase to others. If you are looking for thoroughly decent people to work with, who provide IT solutions with a firm set of values based around integrity, trust, and honesty, Kinabase are absolutely those people.",[16,979,980,981,155],{},"Support Home-Start Cambridgeshire's work by visiting Home-Start Cambridgeshire's ",[149,982,154],{"href":983,"rel":984},"https://homestartcambridgeshire.co.uk/",[153],{"title":157,"searchDepth":158,"depth":158,"links":986},[],"After facing multiple setbacks with CRM implementations, Home-Start Cambridgeshire found the perfect partner in Kinabase. With a smooth, tailored solution, they transitioned from outdated systems to a dynamic platform that cut costs, increased productivity, and enabled their team to focus on their mission: supporting young families in challenging circumstances.",{"companyName":989,"industry":990,"companySize":816,"location":991,"featureImg":992,"logo":993,"modules":994,"challenge":868,"solution":998,"metrics":999,"testimonial":1012,"headlineResult":1013,"useNewTemplate":195,"readingTime":1014},"Home-Start Cambridgeshire","Charity","Cambridgeshire, UK","/customers/home-start-hero.jpeg","/customers/home-start-logo.png",[171,995,996,997],"Case Management","Reporting","Compliance","Kinabase replaced every manual log and sheet with a configurable, charity-specific platform, giving the team a secure operational engine that automates data capture, reporting and compliance.",[1000,1004,1009],{"value":1001,"label":1002,"description":1003,"icon":446},"1 FTE","Cost saving","Database-support vacancy no longer required",{"value":1005,"label":1006,"description":1007,"icon":1008},"Paper-free","Process overhaul","All paper forms and spreadsheets eliminated","fas fa-shredder",{"value":1010,"label":826,"description":1011,"icon":828},"Quicker service","Less time on admin means faster family support",{"quote":863,"author":859,"company":989},"Fully transformed from paper-based to digital operations, saving one full staff position",{"text":460,"minutes":1015,"time":1016,"words":1017},2.405,144300,481,6,"/customers/home-start-cambridgeshire",{"title":853,"description":987},{"loc":1019},"customers/home-start-cambridgeshire","HUxfS_v5XxSjE3nSJwV3lceI5RiIVyCsnK_GNUX8l6s",{"id":1025,"title":1026,"body":1027,"description":1191,"extension":161,"head":162,"meta":1192,"navigation":195,"order":1221,"path":1222,"schemaOrg":162,"seo":1223,"sitemap":1224,"stem":1225,"__hash__":1226},"customers/customers/mtrl.md","How MTRL Streamlined Custom Furniture Design with Kinabase",{"type":7,"value":1028,"toc":1186},[1029,1037,1039,1042,1049,1056,1059,1062,1065,1067,1070,1092,1099,1101,1111,1114,1117,1119,1122,1127,1130,1134,1137,1141,1144,1147,1150,1155,1157,1160,1163,1166,1173,1178],[10,1030,1034],{"initials":1031,"name":1032,"role":1033},"MT","Project Manager","MTRL",[16,1035,1036],{},"Kinabase can easily be adapted to our unique way of doing business. We haven't had to adopt a new method of doing things that may not be suited for furniture design and manufacturing.",[20,1038],{"color-theme":22,"text":23,"type":24},[16,1040,1041],{},"Spreadsheets and email chains left MTRL's remote teams battling data errors, version-control headaches and slow hand-offs on every custom furniture project.",[16,1043,1044,1045,1048],{},"They rolled all project, vendor and budget data into Kinabase's ",[29,1046,1047],{},"tailor-made database and automated workflows",", giving every department real-time, single-source visibility.",[16,1050,1051,1052,1055],{},"Over ",[29,1053,1054],{},"10 hours saved weekly"," with improved project accuracy and faster deliveries.",[20,1057],{"color-theme":22,"text":1058,"type":24},"About MTRL",[16,1060,1061],{},"MTRL, based in Park City, Utah, is a bespoke furniture design studio known for creating custom pieces for technology firms, law offices, and clients seeking unique elements in their office spaces. Their projects range from executive desks and conference tables to innovative soft architecture.",[16,1063,1064],{},"Combining traditional craftsmanship with modern technology, including AI-driven design, MTRL stands out in the custom furniture industry.",[20,1066],{"color-theme":22,"text":66,"type":24},[16,1068,1069],{},"Before adopting Kinabase, MTRL's reliance on Excel for project tracking, vendor management, and budgeting posed significant challenges. Communication primarily occurred via email, leading to a disjointed system that resulted in:",[1071,1072,1073,1080,1086],"ul",{},[1074,1075,1076,1079],"li",{},[29,1077,1078],{},"Frequent data errors",": Missing project details and incomplete information often led to miscalculations in delivery timelines.",[1074,1081,1082,1085],{},[29,1083,1084],{},"Data duplication",": A scattered approach involving multiple documents and spreadsheets made tracking project status difficult and error-prone.",[1074,1087,1088,1091],{},[29,1089,1090],{},"Inefficient collaboration",": Remote teams faced challenges with version control and smooth project handovers, resulting in missed information and duplicated efforts.",[16,1093,1094,1095,1098],{},"These issues underscored the need for a ",[29,1096,1097],{},"centralised system"," where all team members could access real-time, accurate project data.",[20,1100],{"color-theme":22,"text":86,"type":24},[16,1102,1103,1104,750,1107,1110],{},"MTRL explored various project management solutions before selecting Kinabase for its reputation in ",[29,1105,1106],{},"streamlining workflows",[29,1108,1109],{},"ease of customisation",". The choice was driven by the need to consolidate disparate data sources and improve communication without disrupting their established processes.",[16,1112,1113],{},"Kinabase stood out for its:",[112,1115],{":items":1116},"[{\"title\":\"Intuitive setup and flexibility\"},{\"title\":\"Ability to handle complex, customised workflows\"},{\"title\":\"Support for integrated communication and task tracking\"}]",[20,1118],{"color-theme":22,"text":103,"type":24},[16,1120,1121],{},"Kinabase has transformed MTRL's operations by offering solutions that addressed their core challenges:",[1123,1124,1126],"h3",{"id":1125},"_1-enhanced-collaboration","1. Enhanced Collaboration",[16,1128,1129],{},"Kinabase's task assignment and tracking capabilities have significantly improved team collaboration, ensuring consistent progress across departments — even remotely. This reduced miscommunication and improved accuracy in project handovers.",[1123,1131,1133],{"id":1132},"_2-customised-data-views","2. Customised Data Views",[16,1135,1136],{},"MTRL utilises Kinabase's ability to create tailored data views for different teams. For example, finance and sales teams can filter relevant project data without being overwhelmed by unrelated information, leading to faster and more focused decision-making.",[1123,1138,1140],{"id":1139},"_3-automated-workflows","3. Automated Workflows",[16,1142,1143],{},"Automation features have brought efficiency to MTRL's project lifecycle. When a project transitions from engineering to production, Kinabase triggers notifications and tasks for the production team, eliminating delays and guesswork.",[16,1145,1146],{},"\"Kinabase can easily be adapted to our unique way of doing business ... we haven't had to adopt a new method of doing things that may not be suited for furniture design and manufacturing.\"",[16,1148,1149],{},"This adaptability is vital for MTRL's one-of-a-kind product lineup, where workflows often change based on new design projects and metrics.",[10,1151,1152],{"initials":1031,"name":1032,"role":1033},[16,1153,1154],{},"Kinabase excels in data management. Fields cannot be mistakenly edited, and there's less need for multiple people to have different sets of the same data. We can also send emails directly to Kinabase and log them as activities, ensuring that we can reference them later.",[20,1156],{"color-theme":22,"text":122,"type":24},[16,1158,1159],{},"Since implementing Kinabase, MTRL has reported tangible improvements in day-to-day operations across departments:",[127,1161],{":items":1162},"[{\"title\":\"Time savings\",\"description\":\"the team saves approximately 10 hours per week by accessing a single, centralised data source instead of sifting through multiple spreadsheets\"},{\"title\":\"Increased accuracy\",\"description\":\"automated workflows have reduced errors in project management and improved adherence to delivery schedules\"},{\"title\":\"Improved project oversight\",\"description\":\"streamlined tracking of progress contributes to more reliable delivery timelines\"},{\"title\":\"Operational efficiency\",\"description\":\"standardised processes and intuitive project management tools allow MTRL to maintain consistency and minimise manual data entry\"}]",[131,1164],{":items":1165},"[{\"value\":\"≈10 hrs / week\",\"label\":\"Time saved\"},{\"value\":\"0 data silos\",\"label\":\"Unified platform\"},{\"value\":\"Error-free hand-offs\",\"label\":\"Accuracy boost\"}]",[16,1167,1168,1169,1172],{},"MTRL's shift to Kinabase has underscored the importance of adaptable, intuitive software in maintaining business momentum and ensuring high-quality project outcomes. The platform's ",[29,1170,1171],{},"ease of use, customisable features, and seamless integration"," have empowered MTRL to streamline operations, reduce errors, and focus on delivering outstanding custom furniture.",[10,1174,1175],{"initials":1031,"name":1032,"role":1033},[16,1176,1177],{},"We'd absolutely recommend Kinabase to others wanting to improve their business processes. You may think your processes are too unique for any one system to handle, or it will take too much time to explain the intricacies of your business, but in a few short days you could adapt Kinabase to your system and needs, and it would perfectly capture your data the way you want to portray it.",[16,1179,1180,1181,1185],{},"Support MTRL's innovative custom furniture design by visiting MTRL's ",[149,1182,154],{"href":1183,"rel":1184},"http://mtrl.design/",[153]," to learn more about their unique projects and craftsmanship.",{"title":157,"searchDepth":158,"depth":158,"links":1187},[1188,1189,1190],{"id":1125,"depth":464,"text":1126},{"id":1132,"depth":464,"text":1133},{"id":1139,"depth":464,"text":1140},"MTRL, a custom furniture design firm, shifted from spreadsheets and emails to an integrated database with Kinabase, transforming project management and streamlining workflows. This change improved team collaboration, enhanced data accuracy, and ensured more efficient project coordination and timely deliveries.",{"companyName":1033,"industry":1193,"companySize":432,"location":1194,"logo":1195,"logoWidth":1196,"featureImg":1197,"modules":1198,"challenge":1041,"solution":1201,"metrics":1202,"testimonial":1215,"headlineResult":1216,"useNewTemplate":195,"readingTime":1217},"Manufacturing","Park City, Utah, USA","/customers/mtrl-logo.jpg",65,"/customers/mtrl-team.jpg",[820,1199,174,1200],"Task Tracking","Client Management","They rolled all project, vendor and budget data into Kinabase's tailor-made database and automated workflows, giving every department real-time, single-source visibility.",[1203,1206,1210],{"value":1204,"label":625,"description":1205,"icon":828},"≈10 hrs / week","Centralised data replaces spreadsheet hunting",{"value":1207,"label":1208,"description":1209,"icon":837},"0 data silos","Unified platform","Projects, vendors and budgets tracked in one system",{"value":1211,"label":1212,"description":1213,"icon":1214},"Error-free hand-offs","Accuracy boost","Automations cut missteps and keep deliveries on schedule","fas fa-check-double",{"quote":1036,"author":1032,"company":1033},"Over 10 hours saved weekly with improved project accuracy and faster deliveries",{"text":197,"minutes":1218,"time":1219,"words":1220},3.155,189300,631,7,"/customers/mtrl",{"title":1026,"description":1191},{"loc":1222},"customers/mtrl","d6enPC9uVnbzTo-4WfUs1hVNd5upvuuW7zUOxqvUgXg",{"id":1228,"title":1229,"body":1230,"description":1389,"extension":161,"head":162,"meta":1390,"navigation":195,"order":1422,"path":1423,"schemaOrg":162,"seo":1424,"sitemap":1425,"stem":1426,"__hash__":1427},"customers/customers/petals-charity.md","How Petals Charity Unified Complex Operations to Support More Families",{"type":7,"value":1231,"toc":1387},[1232,1240,1242,1245,1256,1263,1266,1269,1276,1283,1285,1292,1299,1302,1304,1310,1317,1320,1323,1326,1328,1335,1338,1345,1350,1353,1360,1363,1366,1372,1375,1380],[10,1233,1237],{"initials":1234,"name":1235,"role":1236},"PM","Paula Mothersole","Head of Partnerships and Operations, Petals",[16,1238,1239],{},"The impact on Petals has been truly transformative. What began as a solution for client management has evolved into a comprehensive system that now supports numerous additional aspects of Petals' operational processes—all within one unified platform. By replacing the multiple systems and fragmented spreadsheets previously relied upon, Kinabase has streamlined the way the charity works, creating greater efficiency, consistency, and control across the organisation.",[20,1241],{"color-theme":22,"text":23,"type":24},[16,1243,1244],{},"Petals relied on numerous spreadsheets across different team members, creating duplication of data and a lengthy process to create reports for their stakeholders.",[16,1246,1247,1248,1251,1252,1255],{},"Kinabase enabled Petals to build a ",[29,1249,1250],{},"bespoke data structure"," mirroring their exact terminology, relationships and pathways, with ",[29,1253,1254],{},"automated workflows"," ensuring nothing falls through the cracks.",[16,1257,1258,1259,1262],{},"Replacing dozens of spreadsheets with a ",[29,1260,1261],{},"unified system",", freed the team to focus on delivering specialist counselling.",[20,1264],{"color-theme":22,"text":1265,"type":24},"About Petals",[16,1267,1268],{},"Petals is a specialist charity providing free, expert counselling to parents affected by pregnancy or baby loss. The organisation offers support for miscarriage, poor pregnancy diagnosis, stillbirth, neonatal loss and antenatal anxiety after previous losses.",[16,1270,1271,1272,1275],{},"What began as a local NHS service has grown into a national provider delivering more than ",[29,1273,1274],{},"500 counselling sessions each month",". Guided by compassion, clinical expertise and a commitment to equality of access, Petals ensures bereaved parents receive timely, tailored care.",[16,1277,1278,1279,1282],{},"With over ",[29,1280,1281],{},"10,000 people supported to date",", the charity is recognised as a pioneer in specialist baby-loss counselling and a leader in improving mental health outcomes across UK maternity services.",[20,1284],{"color-theme":22,"text":66,"type":24},[16,1286,1287,1288,1291],{},"Petals operated within a ",[29,1289,1290],{},"highly complex, multi-stakeholder environment"," spanning hospitals, NHS Trusts, regional partnerships and varied client pathways. Their operations were previously reliant on numerous spreadsheets managed by different team members, resulting in high levels of duplication introducing an increased risk of error.",[16,1293,1294,1295,1298],{},"Crucially, they needed ",[29,1296,1297],{},"dependable, structured reporting"," to validate funding and demonstrate service impact. However, no existing off-the-shelf system could support their unique, nuanced data model.",[16,1300,1301],{},"The challenge was clear: how could Petals continue their high level of service whilst scaling their support to reach more families in need?",[20,1303],{"color-theme":22,"text":86,"type":24},[16,1305,1306,1307,155],{},"Working closely with Petals, the Kinabase team conducted a series of detailed workshops to understand their use of spreadsheets and systems, translating their data and processes into a ",[29,1308,1309],{},"unified and accurate data model",[16,1311,1312,1313,1316],{},"Complex client pathways were rebuilt using automations that manage reminders, actions and reporting at every stage, creating an ",[29,1314,1315],{},"end-to-end system"," tailored to how the charity operates and scalable for future growth.",[16,1318,1319],{},"Petals now manages all core elements within one unified platform:",[112,1321],{":items":1322},"[{\"title\":\"Contacts and client records\",\"description\":\"a complete view of every family receiving support\"},{\"title\":\"Counsellors and sessions\",\"description\":\"scheduling and tracking of all counselling activity\"},{\"title\":\"Structured pathways and triage data\",\"description\":\"consistent processes from referral to completion\"},{\"title\":\"Regional partnerships\",\"description\":\"hospitals and NHS Trusts linked directly to the cases they support\"},{\"title\":\"Workflows for supervisions and contract reviews\",\"description\":\"administrative processes tracked consistently\"}]",[16,1324,1325],{},"By centralising these interconnected entities, Petals has replaced a maze of spreadsheets with a cohesive system, that is simple to use, provides quick access for reporting and supports everyday service delivery.",[20,1327],{"color-theme":22,"text":103,"type":24},[16,1329,1330,1331,1334],{},"Kinabase gave Petals the ability to build a bespoke data structure that ",[29,1332,1333],{},"mirrored the exact terminology, relationships and pathways"," of their real-world service model.",[16,1336,1337],{},"Multiple entities, including clients, referrals, sessions, counsellors and funding routes, could be linked seamlessly. Automated reminders, tasks and client-journey workflow helped ensure nothing fell through the cracks, whilst integrated email and SMS communication created a smoother experience for both staff and families.",[16,1339,1340,1341,1344],{},"Unlike rigid off-the-shelf solutions, Kinabase could ",[29,1342,1343],{},"adapt to Petals' existing workflows"," and clinical terminology, rather than forcing them to change how they operate.",[10,1346,1347],{"initials":1234,"name":1235,"role":1236},[16,1348,1349],{},"The ability to tailor and manage access for different members of the team has been particularly invaluable, ensuring staff have the right level of visibility and responsibility within one secure system. Kinabase has fundamentally changed how Petals operates, enabling the charity to work smarter and more effectively while remaining focused on what matters most: providing compassionate, expert support to bereaved families.",[20,1351],{"color-theme":22,"text":1352,"type":24}," The Impact",[16,1354,1355,1356,1359],{},"Petals now operate with a ",[29,1357,1358],{},"unified, structured system"," that replaces dozens of spreadsheets and manual processes. The key outcomes include:",[127,1361],{":items":1362},"[{\"title\":\"Reduced administrative burden\",\"description\":\"automated pathway handle reminders and actions, freeing the team from repetitive tasks\"},{\"title\":\"Consistent communication\",\"description\":\"integrated email and SMS ensure families receive timely, reliable contact\"},{\"title\":\"Reliable reporting\",\"description\":\"audit-ready data validates funding and demonstrates impact to stakeholders\"},{\"title\":\"Increased capacity\",\"description\":\"teams can focus on delivering specialist counselling rather than manual reconciliation\"},{\"title\":\"Scalable operations\",\"description\":\"the system supports future growth as Petals extends its reach to more families\"},{\"title\":\"Managing access\",\"description\":\"different members of the team are able to access all information stored in one platform\"}]",[131,1364],{":items":1365},"[{\"value\":\"Single\",\"label\":\"Source of truth\"},{\"value\":\"Hours → mins\",\"label\":\"Stakeholder reporting\"},{\"value\":\"Unified\",\"label\":\"Operational engine\"}]",[16,1367,1368,1369,155],{},"The use of Kinabase across the organisation has grown and is now used across all operational aspects. As a result, Kinabase is really the ",[29,1370,1371],{},"go-to platform for everything operational",[16,1373,1374],{},"Communication with clients is faster and more consistent, and structured workflows ensure every family receives timely, high-quality support.",[10,1376,1377],{"initials":1234,"name":1235,"role":1236},[16,1378,1379],{},"Mike, Gabriel, and the entire Kinabase team have been exceptional throughout this journey, providing outstanding training, ongoing development, and unwavering support. Their professionalism, reliability, and commitment have been deeply impressive—they are consistently accommodating, helpful, and dependable, making them an invaluable partner to Petals.",[16,1381,1382,1383,155],{},"We're proud to support Petals in their vital mission and honoured to play a small part in helping them deliver care to families across the UK. For more information about Petals and the support they provide, please visit their ",[149,1384,154],{"href":1385,"rel":1386},"https://petalscharity.org/",[153],{"title":157,"searchDepth":158,"depth":158,"links":1388},[],"Discover how Petals, a specialist baby-loss counselling charity, replaced dozens of spreadsheets with a unified, structured Kinabase system to streamline operations, automate repetitive tasks and focus on delivering care to bereaved families.",{"companyName":1391,"industry":990,"companySize":1392,"location":1393,"logo":1394,"featureImg":1395,"modules":1396,"challenge":1244,"solution":1398,"metrics":1399,"testimonial":1415,"headlineResult":1417,"useNewTemplate":195,"readingTime":1418},"Petals","20–50 employees","Swaffham Bulbeck, Cambridgeshire","/customers/petals-charity-logo.png","/customers/petals-charity-hero.jpg",[1200,174,996,1397],"Communications","Kinabase enabled Petals to build a bespoke data structure mirroring their exact terminology, relationships and pathways, with automated workflows ensuring nothing falls through the cracks.",[1400,1405,1410],{"value":1401,"label":1402,"description":1403,"icon":1404},"10k+","Families supported","People helped by Petals to date","fas fa-heart",{"value":1406,"label":1407,"description":1408,"icon":1409},"500+","Monthly sessions","Counselling sessions delivered each month","fas fa-comments",{"value":1411,"label":1412,"description":1413,"icon":1414},"10+","Spreadsheets replaced","Dozens of spreadsheets replaced","fas fa-database",{"quote":1379,"author":1235,"title":1416,"company":1391},"Head of Partnerships and Operations","Replaced dozens of spreadsheets with a unified system, freeing the team to focus on delivering specialist counselling.",{"text":197,"minutes":1419,"time":1420,"words":1421},3.545,212700,709,1,"/customers/petals-charity",{"title":1229,"description":1389},{"loc":1423},"customers/petals-charity","WqY7w8-RTTiuMhsOb3E5oLSMsrehY1Vf5FW1XVrOY34",{"id":1429,"title":1430,"body":1431,"description":1584,"extension":161,"head":162,"meta":1585,"navigation":195,"order":1614,"path":1615,"schemaOrg":162,"seo":1616,"sitemap":1617,"stem":1618,"__hash__":1619},"customers/customers/st-johns-innovation-centre.md","How St John's Innovation Centre Transformed Their Expense Management with Kinabase",{"type":7,"value":1432,"toc":1582},[1433,1441,1443,1446,1453,1460,1463,1470,1473,1475,1482,1489,1491,1500,1507,1519,1522,1524,1531,1534,1539,1541,1544,1550,1557,1560,1570,1575],[10,1434,1438],{"initials":1435,"name":1436,"role":1437},"SJ","Business Growth Manager","St John's Innovation Centre",[16,1439,1440],{},"The speed of Kinabase's product development and the customer service that has been provided in support of our adoption has been exceptional.",[20,1442],{"color-theme":22,"text":23,"type":24},[16,1444,1445],{},"St John's Innovation Centre's expense claims lived in scattered spreadsheets, soaking up staff time and blocking its Business Growth team from higher-value client work.",[16,1447,1448,1449,1452],{},"They piloted Kinabase's flexible expenses workflow - rolling every claim, approval and report into one ",[29,1450,1451],{},"self-configured system"," backed by responsive support.",[16,1454,1455,1456,1459],{},"The result was a ",[29,1457,1458],{},"significant reduction in administrative time"," spent on expense management, freeing the Business Growth team to focus on delivering client support.",[20,1461],{"color-theme":22,"text":1462,"type":24},"About SJIC",[16,1464,1465,1466,1469],{},"Founded in 1987 by St John's College, Cambridge, St John's Innovation Centre (SJIC) was Europe's ",[29,1467,1468],{},"pioneering innovation hub",", designed to foster knowledge-based businesses. Today, it provides flexible office spaces, comprehensive business support, and facilitates networking, strategically positioned within Cambridge's vibrant tech cluster.",[16,1471,1472],{},"SJIC's impactful support has nurtured notable successes like Autonomy Corporation plc, Jagex Ltd, and Owlstone Ltd.",[20,1474],{"color-theme":22,"text":66,"type":24},[16,1476,1477,1478,1481],{},"Before Kinabase, SJIC struggled with managing expense claims efficiently. Their ",[29,1479,1480],{},"reliance on spreadsheets"," created inefficiencies, draining time from their administrative and Business Growth teams.",[16,1483,1484,1485,1488],{},"The lack of integration hampered seamless workflows, calling for a ",[29,1486,1487],{},"modern, unified solution"," to replace the outdated system.",[20,1490],{"color-theme":22,"text":86,"type":24},[16,1492,1493,1494,750,1496,1499],{},"SJIC chose Kinabase for its ",[29,1495,92],{},[29,1497,1498],{},"ease of implementation",". The centre's team highlighted that Kinabase's adaptability was pivotal: \"The ease of implementation by ourselves and the flexibility of the product were major factors.\"",[16,1501,1502,1503,1506],{},"Furthermore, Kinabase's ",[29,1504,1505],{},"responsiveness"," to SJIC's needs, customising features and promptly addressing requests, sealed the deal. As one SJIC representative put it, \"Even when a feature was not available, we could count on a quick fix.\"",[16,1508,1509,1510,1513,1514,1518],{},"Another key reason was the alignment in scale and support. SJIC valued Kinabase's ",[29,1511,1512],{},"approachability",", noting, \"We had great support from the Kinabase team ",[1515,1516,1517],"span",{},"..."," and a clear roadmap was there to implement what we needed down the line.\"",[16,1520,1521],{},"SJIC's unique proximity to Kinabase (based in the centre) reinforced their decision: \"We were keen to be early adopters to explore further Kinabase Collections as both our organisations developed.\"",[20,1523],{"color-theme":22,"text":103,"type":24},[16,1525,1526,1527,1530],{},"SJIC's initial focus was on expense management, chosen to pilot Kinabase in a controlled, low-risk manner. This step proved successful, resulting in a ",[29,1528,1529],{},"significant reduction in admin time"," and smoother expense claim handling.",[16,1532,1533],{},"This success has sparked interest in expanding the use of Kinabase across other business functions.",[10,1535,1536],{"initials":1435,"name":1436,"role":1437},[16,1537,1538],{},"It drastically improved our expense processes and reduced the admin time that was previously allocated to this task. It has also opened our eyes to the possibilities to implement other processes using this valuable tool.",[20,1540],{"color-theme":22,"text":122,"type":24},[16,1542,1543],{},"The shift has empowered SJIC to allocate more resources to their core mission—supporting high-growth businesses. \"Kinabase has increased the productivity of our Business Growth team, allowing more time to focus on delivering client support,\" noted SJIC.",[16,1545,1546,1547,155],{},"This shift has enabled the team to ",[29,1548,1549],{},"prioritise strategic initiatives over routine operational tasks",[16,1551,1552,1553,1556],{},"A key takeaway for other organisations: appointing an ",[29,1554,1555],{},"internal champion"," can make all the difference. SJIC successfully designated a lead to liaise between their users and Kinabase, facilitating smoother adoption.",[131,1558],{":items":1559},"[{\"value\":\"Hours reclaimed\",\"label\":\"Time saved\"},{\"value\":\"1 unified tool\",\"label\":\"Process consolidation\"},{\"value\":\"Productivity lift\",\"label\":\"Business focus\"}]",[16,1561,1562,1563,750,1566,1569],{},"SJIC enthusiastically recommends Kinabase for its ",[29,1564,1565],{},"customisability",[29,1567,1568],{},"user-friendly interface",". Their advice:",[10,1571,1572],{"initials":1435,"name":1436,"role":1437},[16,1573,1574],{},"Give it a try! Take a particular pain point and have a go yourself to customise it. And don't forget to pilot what you have come up with before rolling it out fully across your organisation.",[16,1576,1577,1578,155],{},"Please check out St John's Innovation Centre and the work they do over on the St John's Innovation Centre ",[149,1579,154],{"href":1580,"rel":1581},"https://stjohns.co.uk/",[153],{"title":157,"searchDepth":158,"depth":158,"links":1583},[],"SJIC transformed their expense management system, moving from a spreadsheet-based process to a streamlined solution using Kinabase, cutting down administrative time and boosting productivity.",{"companyName":1437,"industry":1586,"companySize":816,"location":433,"logo":1587,"featureImg":1588,"modules":1589,"challenge":1445,"solution":1592,"metrics":1593,"testimonial":1606,"headlineResult":1609,"useNewTemplate":195,"readingTime":1610},"Business Support","/customers/sjic-logo.png","/customers/sjic-hero.jpg",[1590,619,1591],"Expense Management","Workflow","They piloted Kinabase's flexible expenses workflow—rolling every claim, approval and report into one self-configured system backed by responsive support.",[1594,1597,1601],{"value":1595,"label":625,"description":1596,"icon":828},"Hours reclaimed","Spreadsheet workload for expenses slashed",{"value":1598,"label":1599,"description":1600,"icon":837},"Unified tool","Process consolidation","Spreadsheets replaced with Kinabase expenses module",{"value":1602,"label":1603,"description":1604,"icon":1605},"Increased focus","Productivity lift","Growth team freed to support clients, not admin","fas fa-chevrons-up",{"quote":1607,"author":1436,"company":1608},"It drastically improved our expense processes and reduced the admin time that was previously allocated to this task.","St Johns Innovation Centre","Significant reduction in administrative time spent on expense management",{"text":460,"minutes":1611,"time":1612,"words":1613},2.69,161400,538,8,"/customers/st-johns-innovation-centre",{"title":1430,"description":1584},{"loc":1615},"customers/st-johns-innovation-centre","gtRTQ0g8DKX9sxn7PJgqNA38VIK4011BJgusRmuaINY",1781705586542]