[{"data":1,"prerenderedAt":227},["ShallowReactive",2],{"\u002Fupdates\u002F2026-10-22-choose-where-replies-to-shared-emails-go":3,"surround":218},{"id":4,"title":5,"body":6,"date":196,"description":197,"extension":198,"head":199,"meta":200,"navigation":206,"path":207,"schemaOrg":199,"screenshot":208,"screenshotMargin":209,"seo":210,"sitemap":211,"stem":212,"tags":213,"__hash__":217},"updates\u002Fupdates\u002F2026-10-22-choose-where-replies-to-shared-emails-go.md","Choose where replies to shared emails go",{"type":7,"value":8,"toc":187},"minimark",[9,13,18,30,45,49,77,81,138,141,145,165,169,178],[10,11,12],"p",{},"A shared address such as hello@ or bookings@ makes your emails easy to recognise, but replies go straight back to that same address, which may be a mailbox nobody checks. You can now send from one address and have replies go to another.",[14,15,17],"h2",{"id":16},"whats-new","What's new:",[10,19,20,21,25,26,29],{},"A shared email address now has a ",[22,23,24],"strong",{},"Default Reply-To Address",", so replies to anything sent from it reach the inbox you choose. Each collection can change this for the addresses it sends from, to follow the sender's default, use a specific address or send with ",[22,27,28],{},"No reply-to",". It can also let colleagues choose a reply-to address when they email from a record.",[10,31,32,33,36,37,40,41,44],{},"The ",[22,34,35],{},"Send an email"," and ",[22,38,39],{},"Send a calendar invite"," automation steps have their own ",[22,42,43],{},"Reply-to"," setting too, so automated confirmations and invites route replies the same way.",[14,46,48],{"id":47},"why-it-matters","Why it matters:",[50,51,52,59,65,71],"ul",{},[53,54,55,58],"li",{},[22,56,57],{},"Route replies to the right team"," instead of an inbox nobody watches.",[53,60,61,64],{},[22,62,63],{},"Set it once per collection"," so every email sent from those records follows the same rule.",[53,66,67,70],{},[22,68,69],{},"Allow one-off exceptions"," by letting colleagues choose a reply-to address as they send.",[53,72,73,76],{},[22,74,75],{},"Keep automated emails consistent"," with a reply-to on email and calendar invite steps.",[14,78,80],{"id":79},"how-it-works","How it works:",[82,83,84,98,111,120,127],"ol",{},[53,85,86,87,90,91,94,95,97],{},"Go to ",[22,88,89],{},"Settings → Integrations → Outbound Emails",", click the pencil (",[22,92,93],{},"Configure",") icon on a shared address and enter a ",[22,96,24],{},".",[53,99,100,101,103,104,107,108,97],{},"Open a collection, click the options menu (⋯) and select ",[22,102,93],{},", then open ",[22,105,106],{},"Email"," under ",[22,109,110],{},"Features",[53,112,113,114,116,117,97],{},"Turn on each shared address the collection sends from, set its ",[22,115,43],{},", then click ",[22,118,119],{},"Update",[53,121,122,123,126],{},"Tick ",[22,124,125],{},"Allow users to choose a reply-to address when sending"," if colleagues should be able to change it for a single email.",[53,128,129,130,132,133,135,136,97],{},"In an automation, open a ",[22,131,35],{}," or ",[22,134,39],{}," step and set ",[22,137,43],{},[10,139,140],{},"Note: The reply-to address must be on the same domain as the sending address, or its parent domain.",[14,142,144],{"id":143},"when-to-use-it","When to use it:",[50,146,147,153,159],{},[53,148,149,152],{},[22,150,151],{},"Customer service teams"," sending booking confirmations from a no-reply address can have customer questions land in the support inbox.",[53,154,155,158],{},[22,156,157],{},"Property management teams"," can send from one company address, with each portfolio's collection routing replies to the team that looks after it.",[53,160,161,164],{},[22,162,163],{},"Training providers"," can send course invites from a bookings address and have questions come back to the course administrator.",[14,166,168],{"id":167},"get-started","Get started",[10,170,171,172,174,175,177],{},"Open ",[22,173,89],{}," and add a ",[22,176,24],{}," to the shared address you send from most.",[10,179,180,181,186],{},"If you have questions or feedback, we would love to hear from you. Email ",[182,183,185],"a",{"href":184},"mailto:support@kinabase.com","support@kinabase.com"," — we're listening.",{"title":188,"searchDepth":189,"depth":189,"links":190},"",2,[191,192,193,194,195],{"id":16,"depth":189,"text":17},{"id":47,"depth":189,"text":48},{"id":79,"depth":189,"text":80},{"id":143,"depth":189,"text":144},{"id":167,"depth":189,"text":168},"2026-10-22","Send from a shared email address and have replies land in the inbox that handles them. Set a default reply-to address, change it for a collection, or let colleagues choose when they send.","md",null,{"readingTime":201},{"text":202,"minutes":203,"time":204,"words":205},"2 min read",1.94,116400,388,true,"\u002Fupdates\u002F2026-10-22-choose-where-replies-to-shared-emails-go","\u002Fupdates\u002F2026\u002F2026-10-22-choose-where-replies-to-shared-emails-go.png",false,{"title":5,"description":197},{"loc":207},"updates\u002F2026-10-22-choose-where-replies-to-shared-emails-go",[214,215,216],"Outbound Email","Automation","Collection","5MyVIijtjNKzv08lxNiI9u2aYqTpoAc4PTG5flJYQC8",[219,223],{"title":220,"path":221,"stem":222,"children":-1},"Fill in shared form answers from the link","\u002Fupdates\u002F2026-10-21-fill-in-shared-form-answers-from-the-link","updates\u002F2026-10-21-fill-in-shared-form-answers-from-the-link",{"title":224,"path":225,"stem":226,"children":-1},"Read rich text notes in your CSV exports","\u002Fupdates\u002F2026-10-26-read-rich-text-notes-in-your-csv-exports","updates\u002F2026-10-26-read-rich-text-notes-in-your-csv-exports",1793876884469]