How a high performance IT services provider chose to grow with Kinabase

About Cambridge Support:

Cambridge Support is an award-winning IT company with decades of industry experience. Cambridge Support provides a wide range of IT services such as managed IT support, consultancy, cloud migration services, Microsoft Teams, and network support. Their clients include small local businesses as well as national and international organisations.

The Problem:

Cambridge Support had a custom developed software system they’d been using for years, but as the company grew, the costs to maintaining and enhancing it were significant. Cambridge Support was looking for a new system that could grow, change, and expand with them as they themselves experienced rapid growth, without the high costs of another custom solution. To put it simply, Cambridge Support was looking for a “secure, flexible fit to our business rather than the other way round.”

Why Kinabase?

After creating an internal business and operations requirements list and assessing various products against it, Cambridge Support found that Kinabase aligned the best with their specifications.

“Kinabase was the closest fit for our needs. Kinabase offered us an exceptionally flexible solution that could be configured to perfectly fit our needs without the high cost of a custom solution. Although price was not the driving factor for us, it was a factor and Kinabase pricing was well within our budgets.”

Specifically, Cambridge Support loved Kinabase’s ability to quickly create data collections with its AI-driven logic. They appreciated that they could avoid creating “mini databases” in spreadsheets that would then have to be duplicated into the larger database system. Kinabase can be used by every team at their organisation, enabling all record-keeping and data collections to live in one single location.

Cambridge Support commented that even “our internal maintenance team have their own corner (called a collection) in Kinabase. Our staff can log even simple maintenance requests in the system, ensuring all jobs are recorded and acted on, and a historical record is kept.”

How has Kinabase helped solve your problem?

Cambridge Support reported that Kinabase “allowed us to replace multiple independent systems with one integrated solution. The ability to create workflows, notes, activity logs and permissions for every piece of information, made our compliance tasks much easier.”

Furthermore, Cambridge Support realised that Kinabase helped them save time and money as they reduced the number of various systems they paid for. Productivity rose as each team could efficiently see their project workflows in one place and get access to the right data.

In short, Kinabase “has made us more efficient and improved our control over our fast-growing business.”