Kinabase has made us more efficient and improved our control over our fast-growing business.
Cambridge Support's bespoke legacy system had become expensive to maintain and too rigid to keep pace with the company's rapid growth.
They consolidated multiple disconnected tools into Kinabase's highly configurable platform, unifying data and workflows across every department.
About Cambridge SupportCambridge Support is a renowned IT services provider based in Cambridge, UK. Known for their award-winning service and decades of expertise, they cater to businesses and charities with a wide range of IT solutions, including managed IT support, cloud services, consultancy, and network security.
Their client base ranges from local enterprises to multinational organisations, underlining their versatility and reliability in the IT sector.
The ChallengeCambridge Support had been using a custom-developed software system for years, but as the company expanded, the costs of maintaining and enhancing it became significant. They needed a new system that could grow, change, and adapt alongside their rapid development, without the high costs of another custom-built solution.
Simply put, Cambridge Support sought a "secure, flexible fit to our business rather than the other way round."
The ApproachCambridge Support's exhaustive evaluation of management software led them to Kinabase, which ticked all the boxes on their requirements checklist. They were particularly drawn to Kinabase's flexibility and cost-effectiveness.
Kinabase was the closest fit for our needs. It offered us an exceptionally flexible solution that could be configured to perfectly fit our needs without the high cost of a custom solution. Although price was not the driving factor for us, it was a factor, and Kinabase pricing was well within our budget.
Kinabase's AI-enhanced capabilities, such as the ability to quickly build data collections, stood out. These features eliminated their reliance on fragmented data management, where records had to be duplicated from isolated spreadsheets into larger systems. With Kinabase, every department could centralise its operations in one cohesive platform.
The SolutionImplementing Kinabase allowed Cambridge Support to consolidate various independent systems into a single, integrated solution. This transition streamlined data flow, simplified compliance tasks, and bolstered team collaboration. Customisable workflows, detailed activity logs, and granular permission settings proved invaluable for efficient data oversight.
Even our internal maintenance team has their own dedicated collection in Kinabase. Staff can log simple maintenance requests directly into the system, ensuring all jobs are recorded, tracked, and easily retrievable for future reference.
The transition reduced dependency on multiple software subscriptions, saving time and reducing costs. Employees found it simpler to monitor project progress and access pertinent data, enhancing overall productivity.
The ImpactCambridge Support experienced marked improvements in operational efficiency and data control after adopting Kinabase.
By integrating various functionalities under one platform, they were able to:
The team at Cambridge Support enthusiastically endorsed Kinabase, advising others to give it a trial period.
Yes, try it! Evaluate and use Kinabase for three months, and you will not switch back to your previous system. Someone can offer you the best product, but without customer service when you need it, it will be a waste of time. The Kinabase team care about our vision and went out of their way to help us.
Kinabase's commitment to empowering clients and fostering a collaborative partnership was a key factor in Cambridge Support's continued confidence in the platform.
We're proud to support Cambridge Support in their journey and excited to see how they utilise Kinabase as they grow. For any IT support or security needs, please check out Cambridge Support over on their website.
