Outbound emails let Kinabase send messages from your own email addresses - for example a sales@ or support@ address that your whole team shares. Once a shared address is connected, you can email people straight from a record, and your automation

Automation
A rule that automatically runs one or more Steps, such as sending a notification or updating a record, when its Trigger conditions are met.

steps can send emails too.

Because Kinabase sends through your own email provider, messages come from your domain and land in recipients' inboxes as if you'd sent them yourself.

You'll need to be a System admin to connect a shared address. Outbound emails are part of your plan's integration features - if you can't see this pane, contact our support team to check your plan.

1. What shared email addresses are

A shared email address is an address you connect once and reuse across Kinabase. You bring your own email provider - Kinabase supports three:

Microsoft Azure Communication Services
SendGrid
Mailgun (with a US or EU region)

Each address you add appears under Shared email addresses and can be used for sending from records and for automation emails.

2. Add a shared email address

1. Open Outbound Emails

Go to Settings → Integrations → Outbound Emails.

2. Start the setup dialog

Click Add outbound email address and enter:

Display Name - the name recipients see (for example, "Acme Support").
Email Address - the shared address you're connecting.
Provider - select your email provider.

3. Enter your provider credentials

The credential you need depends on the provider:

Microsoft Azure Communication Services

Enter your Connection String. You'll find it in the Azure portal, on your Communication Services resource.

SendGrid

Enter your API Key, created in SendGrid with permission to send mail. Make sure your sender address is verified in SendGrid before you test.

Mailgun

Enter your API Key from the Mailgun dashboard, and select an API Region - US or EU - to match where your Mailgun account is hosted.

4. Send a test email

Continue to the Send a test email step and send yourself a test. Check it arrives and looks right (including your spam folder). Once you're happy, finish to save the shared address.

3. Branding on outbound emails

By default, emails Kinabase sends carry a small "Created with Kinabase" line. If your organisation has the hide-branding feature enabled, that line is removed and emails carry only your own content.

Hiding the branding is enabled per organisation. If you'd like it turned on, contact our support team.

Sending with your shared address

A connected shared address is ready to use in two places:

From a record - select records and send an email from the shared address. See Sending emails from records.
From an automation - the Send an email step can send from a shared address automatically. See Automation steps.

Need more help? Ask your System admin, or contact our support team via Help & Support.

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